Role Overview
The Senior Technical Account Manager plays a key role in guiding customers through their technical journey by collaborating closely with engineering, support, and product teams. The TAM's goal is to proactively identify areas for improvement, address challenges early, and ensure long-term customer satisfaction.
What You Will Do
Act as primary post-sale customer contact for priority customers, understand customers' business goals and technical challenges, and provide customers with architecture guidance, optimization strategies, and best practices for leveraging cloud infrastructure and services.
Why It Might Be a Fit
This position requires a strong sense of ownership, accountability, and urgency, ensuring the customer feels supported at every step. The ideal candidate will have 7+ years of related experience, strong business acumen, excellent technical aptitude, and excellent interpersonal and communication skills.
Requirements
- Fluency in Japanese (written and spoken)
- Business-level English proficiency
- 7+ years of related experience in technical consulting, customer success, solution architect, systems engineering
- Strong business acumen
- Excellent technical aptitude and experience leading highly complex products through technical support
- Excellent interpersonal and communication skills with a high level of emotional intelligence
- Proven experience managing enterprise customers and delivering high-touch technical support
- Ability to work independently, prioritize effectively, and handle complex customer environments
- Familiarity with incident response frameworks and service management practices
- Project management experience
- Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are strongly preferred
- Knowledge of Cloud Computing: AWS, Azure, Google, VMware
- Knowledge of Networking: topology, routers, LAN, WAN
- Knowledge of Storage: SAN, NAS, Object Storage
Benefits
- Equal opportunity employer
- Diversity in the workplace
- No visa sponsorship available
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