Note: The job is a remote job and is open to candidates in USA. Holistic Partners, Inc is seeking a Senior Technical Program Manager specializing in Merchandising & Planning. The role involves leading complex technology programs, coordinating with various stakeholders, and ensuring successful delivery while managing risks and governance.
Responsibilities
- Lead end-to-end planning and delivery of complex technology programs
- Create and manage program roadmaps, timelines, dependencies, governance, risks, and communication plans
- Coordinate multiple IT teams, business stakeholders, and third-party vendors to ensure successful delivery
- Drive program planning activities, including scope review, dependency identification, milestone planning, and resource coordination
- Establish program governance, reporting cadences, and executive-level status communications
- Hold vendors and stakeholders accountable for deliverables, timelines, and commitments
- Identify risks, gaps, and implementation challenges early and develop mitigation strategies
- Oversee execution across multiple workstreams while ensuring alignment with business objectives
Skills
- 7+ years in technical project manager and program management combined
- 5+ years of Retail Merchandising and planning experience
- Ability to own and plan complex, enterprise-level programs from initiation through delivery
- Experience creating program structures, governance, dependencies, timelines, and communication cadences
- Ability to influence stakeholders, hold vendors accountable, and drive decision-making
- Strong organizational skills and the ability to operate in ambiguous environments
- Experience identifying risks and 'gotchas' early in the planning process
- Comfortable working across multiple teams, vendors, and workstreams
- Experience working with cross-functional teams (product, Dev, engineering, store operations, etc)
- End-to-end program planning
- Program governance
- Technical program artifacts
- Management of complex, multi-vendor technology initiatives
- Ownership of planning activities before work enters Jira
- Create structure where none exists
- Navigate uncertainty
- Drive alignment across teams
- Dig into details and solve undefined problems
- Retail industry experience
- Can drive technical discussions and align stakeholders across engineering teams
- Hold vendors accountable and proactively track progress
- Should understand multi-system environments and integrations
- Ability to see how changes in one system impact others across the broader ecosystem
- Experience working on large-scale, complex programs
- Highly organized and detail‑oriented – keeps plans, logs, and decision records current; follows through relentlessly
- Experience in retail or consumer environments is a plus, especially where store operations and supply chain are tightly coupled with corporate systems
- Prior work in new market / new entity / international expansion contexts is strongly preferred, but not required if the candidate has led similar cross‑functional, multi‑system efforts
- ERP experience
Company Overview
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