Note: The job is a remote job and is open to candidates in USA. AG1 is dedicated to empowering people to take ownership of their health through Foundational Nutrition. They are seeking a detail-oriented Sr. Specialist in Retail F&D Operations & Master Data to serve as the operational liaison between AG1 and key retail partners, ensuring seamless order execution and master data integrity.
Responsibilities
- Serve as the day-to-day operational point of contact supporting retail partners including Costco, Target, Ulta, and other national accounts
- Coordinate cross-functional resolution of retailer operational issues related to fulfillment, routing, inventory, shipping compliance, and order execution
- Support retailer onboarding and ongoing operational maintenance across retailer portals and systems
- Review and validate incoming retailer purchase orders for accuracy, including quantities, pricing, ship-to locations, dates, item setup, and fulfillment requirements
- Identify and proactively resolve PO discrepancies prior to fulfillment execution to prevent delays, deductions, or chargebacks
- Partner with Supply Planning, Logistics, and Inventory teams to support successful order fulfillment
- Monitor and support EDI transaction flow between retailers, SPS Commerce, NetSuite, and internal systems
- Troubleshoot failed or inaccurate EDI transactions including PO acknowledgements, ASNs, invoices, and fulfillment updates
- Partner with external vendors and internal technical teams to ensure accurate system connectivity and data transmission
- Validate inventory availability and MOQ requirements against retailer demand and fulfillment timelines
- Coordinate with Supply Planning and 3PL partners to support accurate and timely order fulfillment
- Escalate potential inventory constraints, allocation risks, or fulfillment disruptions to appropriate stakeholders
- Help ensure retailer operational compliance including routing, labeling, palletization, shipping windows, and fulfillment requirements
- Support investigation and root cause analysis of retailer deductions, shortages, or fulfillment discrepancies
- Partner closely with the Supply Chain Operations team to maintain accurate and up-to-date item master data across NetSuite, SPS Commerce, retailer portals, and related operational systems on an ongoing basis
- Ensure SKU setup accuracy including UPCs, dimensions, pack configurations, case packs, pallet configurations, pricing attributes, and retailer-specific requirements are met post-launch and maintains accuracy
- Manage synchronization of product and operational data across AG1’s fulfillment and retail systems ecosystem
- Partner cross-functionally with the Supply Chain Operations team to ensure consistency of item attributes and operational data between internal and external systems
- Develop and maintain SOPs, operational workflows, and retailer-specific process documentation
- Identify opportunities to improve operational efficiency, reduce manual work, and strengthen data accuracy across retail operations
- Support operational reporting related to retailer fulfillment performance, PO accuracy, inventory exceptions, and EDI transaction health
- Assist with root cause analysis and continuous improvement initiatives across retail operations workflows
Skills
- 3-5 years of experience in Retail Operations, Supply Chain Operations, Fulfillment & Distribution, Order Management, or Master Data Management
- Hands-on experience working within ERP and EDI environments, preferably NetSuite and SPS Commerce
- Strong understanding of retailer operational workflows including EDI transactions, PO management, ASN processing, routing compliance, and fulfillment coordination
- Experience managing operational and item master data across multiple systems
- Exceptional attention to detail with a strong focus on operational accuracy and process execution
- Ability to manage multiple priorities and resolve operational issues in a fast-paced environment
- Strong analytical and problem-solving capabilities with a proactive, ownership-driven mindset
- Strong cross-functional communication skills with the ability to coordinate effectively across retailers, 3PLs, Supply Chain, Logistics, Finance, and Sales teams
- Ability to communicate operational issues clearly and drive timely resolution across stakeholders
- Experience with retailer portals and operational requirements for major retailers such as Costco, Target, Ulta, Walmart, or Amazon
- Familiarity with inventory planning concepts, MOQ management, and fulfillment operations
- Experience supporting national retail accounts within a CPG, wellness, supplement, or consumer goods environment strongly preferred
- Experience with process improvement methodologies or operational documentation preferred
Benefits
- Competitive compensation and performance-based incentive plans.
- A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
- A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
- Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence).
- In-person team meetups for optimal collaboration, team building and accelerating productivity.
- Access to AG1 products and branded swag.
- Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members.
- All other benefits and insurances as required by law, based on your specific country of residence.
- We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.
Company Overview