Note: The job is a remote job and is open to candidates in USA. ServiceNow is a company focused on delivering innovative security solutions to protect both the company and its customers. The Senior Info Sec Operations Engineer role involves working with Okta and SailPoint IIQ to manage identity and access management, as well as developing automation and security solutions in a cloud environment.
Responsibilities
- Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
- Production experience building Python automation scripts (testing, error handling, logging, observability)
- Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
- Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
- Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
- Exposure to Splunk, Grafana, or similar observability platforms
- DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
- Solid experience in Agile development processes and DevOps culture
- Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation
Skills
- Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
- Production experience building Python automation scripts (testing, error handling, logging, observability)
- Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
- Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
- Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
- Exposure to Splunk, Grafana, or similar observability platforms
- DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
- CISSP, CISM, or equivalent IAM certification
- Background in FedRAMP-compliant environments or similar compliance frameworks
- Solid experience in Agile development processes and DevOps culture
- Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
- Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
- Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
- Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
- Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
- SQL fluency for data analysis and troubleshooting
- Familiarity with ITIL practices (incident, problem, change, service request management)
- Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
- Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
- Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
- Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
- Proven problem-solving and analytical skills with excellent written and verbal communication abilities
- Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship