Note: The job is a remote job and is open to candidates in USA. Choice Hotels International is one of the largest lodging franchisors in the world, and they are seeking a Revenue Analyst to support franchise properties in optimizing revenue management systems. The role involves direct engagement with hotels, analyzing system usage, and collaborating with internal teams to enhance operational efficiency.
Responsibilities
- Support property-level configuration and optimization of revenue management systems through direct engagement with franchisees via tickets, email, phone, and virtual meetings, including analysis of system health and usage reporting
- Lead onboarding and go-live support for ChoiceMAX, including configuration recommendations, system setup, training delivery for hotels, and facilitate educational training webinars for franchisees
- Manage and escalate ChoiceNOW tickets to appropriate teams and support Franchisee Care with system-related escalations
- Conduct system audits to ensure adherence to brand standards and identify opportunities for improved performance and compliance
- Collaborate with RMS vendor IT teams to resolve system issues and implement solutions at the property level
- Support ad hoc projects and initiatives within the Revenue Management team
Skills
- 2+ years of progressive experience in revenue management, hotel operations, or travel industry distribution
- Knowledge of hotel technology systems including RMS, PMS, CRS, and channel connectivity
- Proficiency in data analysis and reporting tools (e.g., Excel or similar)
- Strong analytical skills with ability to interpret data and draw actionable insights
- Effective communication skills with the ability to engage diverse stakeholders including franchisees and internal teams
- Strong organizational skills with attention to detail and ability to manage multiple priorities
- Self-starter with initiative and accountability
- Bachelor's degree preferred or equivalent combination of education and relevant work experience
- Experience with IDeaS Elevate or ChoiceMAX revenue management systems (preferred)
Benefits
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
Company Overview