Note: The job is a remote job and is open to candidates in USA. OP is a technology consulting and solutions company that helps clients harness the power of technology for maximum impact. They are seeking an experienced Operations Program Manager to oversee day-to-day execution of retail and telco repair and maintenance operations across North America, ensuring compliance and driving operational improvements.
Responsibilities
- Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance
- Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness
- Convert improvement findings into standard operating procedures, training materials, and repeatable workflows
- Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency
- Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
- Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners
- Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours
- Participate in OP monthly team meetings and participate in team-building efforts
- Contribute to OP technical discussions, peer reviews, etc
- Contribute content and collaborate via the OP-Wiki/Knowledge Base
- Provide status reports to OP Account Management as requested
Skills
- Requires a minimum of 3 years of project or program management experience in retail operations, supply chain, logistics, or a related field
- Minimum 3 years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management. Experience supporting big-box retail, retail field operations, or multi-site retail execution
- Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews
- Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment
- Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners
- Ability to travel within the U.S. and Canada as business needs require
- Preferred background in consumer electronics, tech retail, or similar industries
- Six Sigma, PMP, or other process improvement/project management certification
Benefits
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
Company Overview
Company H1B Sponsorship