Note: The job is a remote job and is open to candidates in USA. Medmo is a new type of healthcare marketplace that connects consumers with accredited medical imaging services. The Operations Specialist will manage patient engagements, strive to meet performance targets, and work collaboratively to improve the patient experience.
Responsibilities
- Manage patient engagements and inquiries
- Strive to meet and exceed structured performance targets
- Utilize internal materials as a foundation for resolving inquiries and adhere to operating procedures
- Participate in continued education on product changes, workflow changes, and product launches
- Help improve the patient experience by sharing feedback with leadership to further develop the product, materials and processes
- Work collaboratively and cross-functionally between management, product & engineering and other teams
- 9:00 AM - 5:30 PM EST (Must be open to and available for overtime as needed)
Skills
- 1+ years in a call center or other customer-facing role required
- Minimum of 2 years of experience in an administrative support or operations role, preferably in a healthcare or medical office environment
- College/University degree
- Self-starter that has grit and is ready to roll up your sleeves
- Hyper-organized across all elements of your day-to-day
- Master multi-tasker and stay confident under pressure
- Strong technical aptitude and ability to learn new systems and processes quickly
- Strong written and verbal communication skills
- Proven experience in tasks requiring high attention to detail, such as processing forms, managing data, and verifying information
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Proficiency in Google Suite
- Healthcare, clinical or other relevant industry experience strongly preferred
- Experience with electronic health records (EHR) or other case management software is preferred
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