Note: The job is a remote job and is open to candidates in USA. FIS Management Services, LLC is seeking Operations Software Analyst Seniors to focus on the selection, implementation, operation, and support of critical operational service delivery systems. The role involves managing cloud deployments, troubleshooting client issues, and collaborating with development teams to optimize customer experience.
Responsibilities
- Manage Public Cloud Deployments (preference with Azure), Private Cloud Deployments, FIS Software deployments and new clients Onboarding
- Responsible for troubleshooting with client and environmental issues
- Work with Development and Operations (DEVOPs) Team on Application and scheduling of updates and deployments to SaaS hosted environment
- Perform problem solving and Root Cause Analysis review, documentation, and reporting
- Work with multiple teams including Development teams, and other Technology teams, to optimize customer experience
- Share new ideas for Continuous Improvement projects
Skills
- Bachelor's degree or foreign equivalent in Computer Engineering, Computer and Information Science or related field
- Five (5) years of progressively responsible experience in the job offered or a related occupation
- Troubleshooting and resolving performance issues across CI/CD pipelines, container platforms (Docker and Kubernetes), and multi-cloud infrastructure using tools including Splunk, Azure Monitor, Azure Log Analytics, Dynatrace, and automated health checks
- Addressing issues including slow-running applications, connectivity failures, application outages, automation breakdowns, and job execution failures
- Performing root-cause analysis and implementing resolutions while driving continuous improvements to optimizing infrastructure and workflows
- Automating repetitive tasks, deploying CI/CD pipelines, enabling predictive maintenance, and migrating to a centralized knowledge repository
- Monitoring and analyzing infrastructure performance in real time
- Leveraging reliability engineering tools and technologies including Splunk, Tryambak, Azure Monitor & Log Analytics, Terraform, Kubernetes, and Dynatrace to ensure system stability and scalability
- In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills
Benefits
- Telecommuting and/or remote work may be permissible under company policy.
Company Overview
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