Note: The job is a remote job and is open to candidates in USA. WM is North America's leading provider of comprehensive environmental solutions, and they are seeking a National Accounts Manager. The role focuses on generating revenue growth through a consultative selling approach, managing existing business relationships, and implementing retention strategies to achieve sales goals.
Responsibilities
- Establishes and maintains a high level of customer satisfaction for National Accounts. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues
- Reduces lost national accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
- Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations
- Updates and secures customer service agreements
Skills
- Must live and work in the US
- Bachelor's Degree or equivalent experience, in Sales/Marketing, Business Administration or similar area of study
- 7 years in Sales/Marketing, Business Administration or other relevant discipline
- Master's Degree in Sales/Marketing, Business Administration or similar area of study
Benefits
- Medical, dental, vision, life insurance, and short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation, holidays, and personal days
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