Note: The job is a remote job and is open to candidates in USA. Fortified Data is a fast-growing, fully remote database services company helping organizations optimize their most critical data environments. They are seeking a Database Administrator with hands-on experience supporting MySQL and PostgreSQL environments to ensure client database systems are stable, secure, and performing well.
Responsibilities
- Respond to client support requests within targeted SLA response times
- Troubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQL
- Communicate ticket status clearly with team members and clients
- Document issue resolution in detail within our Ticket Management System
- Enter time spent with clients in real time
- Participate in a rotating on-call schedule for after-hours support
- Perform installation and patching of MySQL and PostgreSQL database software
- Conduct proactive database monitoring and routine maintenance
- Perform and verify backups and restores
- Support performance tuning efforts, including query review and index recommendations
- Assist with high availability and disaster recovery processes under the guidance of senior team members
- Write and maintain scripts to support routine database tasks
- Escalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summaries
- Contribute to and follow internal process and support documentation
Skills
- 2 to 4 years of hands-on database administration experience across MySQL, PostgreSQL, or both
- Working knowledge of installation, configuration, and patching for MySQL and/or PostgreSQL
- Familiarity with replication concepts, such as MySQL master-slave replication or PostgreSQL streaming replication
- Experience performing and validating backups and restores
- Solid working knowledge of SQL, including writing and troubleshooting queries
- Exposure to basic performance tuning, such as index review and query analysis
- Basic scripting experience in Bash, Shell, or Python to support routine automation
- Working knowledge of Linux and Windows Server environments
- Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceed expectations
- Ability to Multi-Task: Proven ability to manage multiple issues or projects successfully, bringing them to resolution in a timely manner
- Problem Solving: Recognizes and accurately evaluates the signs of a problem and works through structured troubleshooting to reach a resolution, knowing when to escalate
- Detail Oriented: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work and organizes time and resources efficiently
- Both MySQL and PostgreSQL
- Prior experience with a Managed Services Provider or client-facing support role
- Familiarity with cloud-based database services such as AWS RDS, Azure Database for MySQL/PostgreSQL, or Google Cloud SQL
- Exposure to monitoring tools such as Zabbix, Prometheus, Grafana, or Performance Monitor
- Basic familiarity with additional platforms such as Microsoft SQL Server or Oracle
Company Overview