Note: The job is a remote job and is open to candidates in USA. MasteryPrep is an education company dedicated to improving student performance on standardized tests through mastery-based programs. The Instructional Operations Coordinator role supports the instructional team by managing day-to-day operational tasks such as reporting, scheduling, onboarding, and data management to ensure smooth and efficient instructional processes.
Responsibilities
- Pull, format, and distribute recurring evaluation and event reports (daily, weekly, monthly, quarterly, and annual)
- Maintain data trackers, autopull spreadsheets, and dashboards, ensuring accuracy and consistency
- Clean up and organize evaluation data and prepare it for review by team leaders
- Enter paper and digital evaluations and keep records up to date
- Create and manage instructor shifts in scheduling tools and process shift/no-show updates
- Support bi-weekly payroll preparation by exporting and organizing data
- Send expense and reporting reminders to instructors
- Track and reconcile travel and flight credits, and flag savings opportunities
- Coordinate new-hire onboarding and offboarding tasks, including fingerprinting reminders and record updates
- Order and issue instructor badges and create virtual classroom/meeting rooms for new instructors
- Keep instructor certifications and groupings current
- Serve as a first point of contact for instructor support requests (scheduling, logistics, travel, and platform issues)
- Support program-specific tasks (e.g., rostering, badging, participant emails, and platform setup) on a seasonal basis
- Identify manual, repetitive tasks and find ways to streamline them
- Use AI tools to speed up reporting, communications, and data work, and to build more efficient workflows over time
Skills
- Exceptional organization and attention to detail; you rarely let things slip through the cracks
- Strong spreadsheet skills (Google Sheets / Excel), including comfort with formulas, sorting, and formatting, and pivot tables
- Ability to follow documented processes precisely and to manage many recurring deadlines at once
- Clear, professional written communication
- Comfort learning and working across multiple software platforms
- A proactive, dependable, self-directed work style suited to a remote environment
- Experience with Google Suite (Gmail/Sheets/Calendar)
- While this is a fully remote position. Applicants must be physically located in the United States and authorized to work in the U.S
- Experience with tools such as Salesforce, Slack, Asana, scheduling software (e.g., Sling), and video/learning platforms
- Familiarity using AI assistants to improve efficiency
- Background in operations, administration, education, or a similar coordination-heavy role
- Ability to work consistent working hours (CST) and occasional after-hours responsiveness
Benefits
- Employee benefits eligibility (health, disability, AD&D, life insurance).
- Matching 401k
- Paid time off
- Generous paid holidays
- Ability to work fully remote
- Company supplied device/laptop
Company Overview