Note: The job is a remote job and is open to candidates in USA. Keystone Technologies is a national leader in the commercial and industrial lighting industry, seeking an Inside Sales Support Associate. This role involves working closely with the Distributor Sales Team to drive sales, maintain customer relationships, and ensure a positive customer experience.
Responsibilities
- Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
- Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
- Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
- Serve as liaison between our Sales Agencies, Distributors & Territory Managers
- Answer questions via email or phone regarding existing orders in a timely manner
- Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
- Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
- Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions
Skills
- Must have lighting/electrical industry experience to be considered
- 1-2 years of sales experience in similar inside sales role
- Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
- Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
- Strong analytical and problem-solving skills
- Demonstrated exceptional organizational skills and attention to detail
- Ability to perform time-sensitive work environment
- Comfortable with phone interaction with very good verbal communication skills
- Work well independently or on a team
- Demonstrate an unwavering belief in and commitment to the company's Core Values, consistently aligning actions, decisions, and collaboration with them
- Bachelor's in Business Administration or related field preferred
- Experience with CRM software and Prophet 21 preferred
Benefits
- Medical
- Dental
- Vision
- Voluntary life insurance
- Employer-paid group life insurance
- Short-term disability
- A 401k plan with company match
- Paid time off
- Philanthropic opportunities
Company Overview