Note: The job is a remote job and is open to candidates in USA. EMAG Group is a leader in advanced manufacturing, seeking an Industrial Automation Service Engineer to support CNC and robotics systems. The role involves diagnosing issues, providing technical support, and ensuring customer satisfaction through effective communication and service delivery.
Responsibilities
- Commission and certify CNC machines and automation cells to specification
- Diagnose mechanical, electrical, and control issues using documentation, performance reports, and on-site inspection
- Drive corrective actions—repair, replacement, or adjustment—coordinating with engineering and customer service to accelerate resolution
- Deliver on-site troubleshooting support and technical guidance
- Document service activities and analyze recurring issues to inform design, production, and service enhancements
- Author/update service bulletins and handbooks based on field insights and engineering changes
- Lead safety-focused training sessions for customers and internal teams
- Serve as the communication bridge between customers and EMAG to ensure a superior service experience
- Maintain impeccable safety and housekeeping standards; represent EMAG with professionalism
Skills
- Associate's degree (A.A.) from a 2-year college/technical school or equivalent experience, plus 3–5 years with a machine tool company (or a comparable mix of education and experience)
- Structured problem-solving approach; adept at analyzing data and developing alternatives
- Team-oriented troubleshooter who handles tough customer situations with composure
- Solid technical and mechanical understanding of EMAG or similar machine tools and automation platforms
- Working knowledge of ISO 9001 and basic knowledge of ISO 14001
- Commitment to safety and a clean, organized work environment
- Professional communication and appearance
- Ability to work long hours and overtime when required; reliable transportation for frequent regional and air travel
- Industrial and Manufacturing Engineering
- Troubleshooting Skills
- CNC Machine Installation
- Industrial Robot Programming
- Electrical Installation
- Troubleshooting Industrial Automation Equipment
- Electrical / Electronic Systems
- Field Service Readiness
- CNC Automation Solutions
- Power Tools
Benefits
- A strong 401(k) match
- A $0 employee premium on medical, dental, and vision coverage
- A $0 employee premium on medical, dental, and vision
Company Overview
Company H1B Sponsorship