Note: The job is a remote job and is open to candidates in USA. Driven Brands is North America's largest automotive services company with a portfolio of iconic brands. The Franchise Operations Consultant provides world-class support to Franchisees and Center Managers, guiding them to meet or exceed sales and customer experience metrics while improving franchisee performance and profitability.
Responsibilities
- Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:
- Center support through in center visits and virtual coaching sessions
- Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
- Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences
- Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability
- Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms
- Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
- Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings
- Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service
- Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event, participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed
- Implements marketing and sales direction to increase regional revenue growth
- Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology
- Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers
- Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies
- Contribute, communicate, and implement new/current company initiatives
- Assist in the development of new systems and resources for the franchise system
- Responsible for ensuring the timely, and accurate reporting for the territory
- Understand and deliver the obligations within the franchise agreement
- Communicates succession planning with franchisees across the district to support growth and timely new unit openings
- Travel approximately 50%- Western US
Skills
- Bachelor's Degree or equivalent experience
- 5+ years in multi-unit operations (franchise/chain)
- Strong financial analysis and P&L management skills
- Proven ability to lead in sales, marketing, and operations
- Results-oriented with a can-do attitude
- Excellent sales, consulting and communication skills
- Skilled in group training, presentations, and public speaking
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Travel approximately 50%- Western US
- Automotive or hospitality industry experience preferred
- Franchise experience preferred
- Home base located in the Western US preferred
Benefits
- Supplemental pay types may include commissions or bonus incentives, depending on the role.
- Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
- Get early access to 50% of your earned wages at any time through our myFlexPay program.
Company Overview