Note: The job is a remote job and is open to candidates in USA. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a Director, People Operations to architect the systems and processes that support HR functions for over 3,000 employees, ensuring a seamless employee experience from onboarding to offboarding.
Responsibilities
- Lead and grow a high-performing People Operations team, overseeing HR compliance, workforce changes, employee data integrity, and end-to-end employee lifecycle processes across a geographically distributed, multi-brand workforce
- Establish and continuously improve HR policies, SOPs, and process documentation to create clarity and consistency for employees and managers company-wide
- Drive HR compliance across all U.S. states and international jurisdictions, staying ahead of regulatory changes, employment law updates, and audit requirements to protect the company and create a fair, consistent employee experience
- Identify and eliminate operational friction; drive automation where it creates real leverage
- Partner with Finance and HRIS teams on headcount planning, executive reporting, and other high-stakes projects
- Serve as a trusted operational partner to HRBPs, Talent Acquisition, Total Rewards, Talent & Org Development, Internal Communications, Employee Relations, and the broader People leadership team
- Lead People Operations contributions to M&A integrations, including due diligence, integration planning, and onboarding of acquired employee populations across our brands
- Build and maintain a strong vendor ecosystem for HR technology, benefits administration, and compliance tools, ensuring we’re leveraging best-in-class solutions as we scale
- Build and evolve scalable global processes that add efficiency and accuracy
- Lead project and program management across the employee lifecycle, ensuring initiatives land consistently across brands, geographies, and teams. Key programs include but are not limited to onboarding, global mobility and immigration, international expansion, talent acquisition operations, offboarding, and other key project priorities
Skills
- 12+ years of progressive HR experience, with at least 4 years leading a People Operations or HR Operations function at a mid-to-large company; experience in high-growth or multi-brand environments and with various worker types (exempt vs. non-exempt, contingent, etc.)
- Proven track record of building scalable HR processes and infrastructure in complex, multi-state or global settings, with a focus on consistency, compliance, and the employee experience
- Strong knowledge of U.S. employment law and HR compliance across multiple states; experience with international HR is a plus
- Highly analytical and data-fluent: you can dive into the data to understand how things are working and where they can be improved
- Experience with M&A integrations, including HR due diligence and the people-side of change management across acquired entities
- Familiarity with operations-heavy, hourly/production workforce environments alongside a professional/corporate employee base is preferred
- Bachelor's degree in Human Resources, Business, or a related field preferred; SHRM-SCP, SPHR, or equivalent HR certification is a plus
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
- 401(k) Matching Plan: We are proud to offer a competitive 401(k) matching plan to support your future financial goals.
- Vacation: All salaried employees are eligible for flexible time-off.
- Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays.
- Employee Discounts: Employees receive discounts on select grading services for approved submissions.
- Flexible Hours: Many of our teams offer flexible schedules and will work with you to accommodate your needs.
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.
Company Overview