Note: The job is a remote job and is open to candidates in USA. Parker Hannifin is a Fortune 250 global leader in motion and control technologies. The SAP Sales and Customer Service Business Analyst will define, configure, test, train, and support business-related information technology requirements and systems, collaborating with stakeholders to optimize sales operations and improve customer service functions.
Responsibilities
- Analyze business requirements and translate them into SAP Sales/Customer Service functional specifications
- Configure and customize SAP Sales/Customer Service modules to support sales order processing, pricing, billing, and customer service workflows
- Collaborate with cross-functional teams, including IT, sales, and customer service, to optimize business processes
- Provide end-user training and support for SAP Sales/Customer Service functionalities
- Identify and resolve system issues, troubleshoot errors, and implement enhancements
- Develop and maintain a deep understanding of business process and procedures to effectively identify and implement IT solutions
- Actively engage key business partners to identify/validate opportunities, ensure alignment with business strategies and define functional area roadmap
- Work with Division IT, Group IT, COE and other Corporate IT teams (DevOps, enterprise architecture, middleware, security, etc.) to translate business requirements into functional/technical specs
- Work with technical teams to design and implement SAP integrations with other enterprise applications (e.g., CRM, e-commerce, logistics)
- Conduct system testing, user acceptance testing (UAT), and ensure smooth deployment of SAP updates
- Stay updated with SAP best practices and emerging trends to drive process improvements
- Create, reviews and delivers end-user documentation (user guide, process flow charts, training materials) and training for accuracy
- Follow and help improve all IT standards and processes (Change Management, Segregation of Duties, Documentation Standards, etc.)
- Provide day to day support for SAP and integrated business systems
- Provides analytical advice and direction for application and technology that impacts business operations; Understands how applications and technologies impact the business
- Analyze and apply Enterprise data to make recommendations / modifications to streamline & simplify processes while reducing operating costs
- Develops and deploys appropriate Digital and Information Technology solutions
- Establishes and develops procedures for proper utilization of Digital and IT technology
- Develops and delivers training to support process changes and new technology introductions
- Overnight travel to remote locations to assist in the implementation of technical solutions as needed
- Provide after-hour technical support as needed
Skills
- Bachelor's degree in computer science, information systems, or related area (or international equivalent)
- 2+ years related IT experience
- Strong understanding of sales order processing, pricing, billing, returns, and customer service operations
- Experience with SAP Sales/Customer Service configuration, testing, and troubleshooting
- Knowledge of SAP integration with other enterprise systems (e.g., CRM, logistics, finance)
- Experience with EDI, IDocs, and other SAP data exchange technologies
- Knowledge of business process automation and digital transformation strategies
- Proficient in Microsoft Office tools
- Excellent written and verbal communication and collaboration skills
- Demonstrated leadership aptitude, learning agility, and adaptability
- Strong interpersonal skills, relates well with all levels of the organization
- Ability to establish own priorities and adapt to changing priorities
- Demonstrates ability to manage projects
- SAP S/4HANA experience is a plus
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