Note: The job is a remote job and is open to candidates in USA. Noteefy is the #1 demand technology company for the golf industry, dedicated to accelerating golf course revenue while enhancing the booking experience for golfers and operators. As a Customer Success Manager, you will shape customer success by managing relationships, ensuring retention, and providing education on the Noteefy platform.
Responsibilities
- You will manage a book of business with the goal of building strong relationships with your key customers, and maintaining your role as the primary point of contact through their continued adoption of Noteefy
- Proactively monitor customer health indicators and address risks to mitigate churn
- Identify opportunities for upselling and cross-selling, then partner with our Account Executive team to drive additional revenue
- You will be responsible for managing your customers' renewals with Noteefy. Engaging with customers 60–90 days prior to renewal and addressing any questions or issues that arise, all with the goal of hitting Noteefy’s retention targets
- With Noteefy continually innovating on our existing products and introducing new products, your role will entail helping customers understand how we continue to provide new value and, when necessary, adopt new capabilities
- Act as the voice of the customer, delivering actionable feedback to internal teams to enhance products and services
- Drive customer advocacy by identifying and developing case studies, testimonials, and success stories
- Respond to customer support questions and issues that come in and work with our product & engineering team to ensure quick resolution
Skills
- Ability to manage a portfolio of customers while driving retention, engagement, and growth
- Excellent time-management skills and the ability to prioritize your time effectively to maximize success against your KPIs
- Effective at driving urgency to ensure customers are hitting their goals with Noteefy
- Naturally inquisitive person that seeks to understand the ‘why' behind a customer's questions or statements to uncover the true needs and deliver the most impactful solutions
- Excellent verbal and written communication skills – comfortable leading a customer through implementation calls and business reviews over Zoom
- Willingness to travel 1–2 times a quarter for internal or customer meetings
- 1–2 years of experience at a B2B SaaS company preferred, although we are open to people looking to make their move into SaaS with transferrable skills from their prior work experience
- Love for golf or sports technology is a bonus!
- College degree preferred, although no specific degree requirements
Benefits
- Performance-based bonus
- Equity in an early-stage high growth potential company
- Remote-first with regular team get-togethers
- Medical, vision, and dental
- 401(k) matching
- $100 monthly golf stipend
Company Overview