Note: The job is a remote job and is open to candidates in USA. DAT Freight & Analytics is a next-generation SaaS technology company that leads in freight and logistics innovation. They are seeking an Enterprise Customer Success Manager to manage customer engagement, product usage, and value realization for key and mid-market broker customers.
Responsibilities
- Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption
- Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs
- Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success
- Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization
- Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions
Skills
- 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role
- Strong interpersonal and communication skills with a customer-first mentality
- Excellent problem-solving and multitasking abilities
- Highly organized and able to manage several initiatives simultaneously
- Bachelor's degree preferred
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible time off
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
Company Overview