Note: The job is a remote job and is open to candidates in USA. In Tandem is a company that builds technology to help families manage everyday routines and transitions. The Customer Growth Specialist will engage with parents through outbound communication to assist in account setup, subscription conversions, and renewals, ultimately driving customer growth and retention.
Responsibilities
- You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention
- You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence
- You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage
- You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments
- You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience
- You will accurately document customer interactions, outcomes, objections, and account updates in internal systems
- You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience
- You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows
- You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey
Skills
- 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments
- Proven ability to meet or exceed activity and conversion goals
- Strong verbal communication and active listening skills
- Experience managing customer conversations by phone in a professional environment
- Comfort navigating multiple systems and documenting customer interactions accurately
- Ability to work independently while staying aligned with team goals
- Experience in SaaS, subscription services, or customer engagement roles is a plus
- Experience working in sensitive or emotionally nuanced customer situations is a plus
Benefits
- Fully remote
- Successful candidates may be considered for a full-time permanent role at the end of the contract period.
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