Note: The job is a remote job and is open to candidates in USA. BELAY is a growing and vibrant, Atlanta, GA-based company that offers remote, U.S.-based Assistant and Financial staffing solutions. The Client Success Consultant - Assistant Solutions is responsible for fostering trusted advisor relationships with clients and contractors, ensuring successful service delivery, driving client retention, and supporting revenue growth.
Responsibilities
- Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs
- Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders
- Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support
- Envision the long-term potential of client/contractor relationships by consistently adding value through a deep understanding of client needs and expectations
- Demonstrate a growth mindset by investing time, trust, and care to strategically enhance and expand clients’ businesses through upselling BELAY solutions
- Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements, supporting leaders in their roles
- Develop action plans with clients and contractors, track implementation, and follow up to ensure an exceptional experience
- Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations
- Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations
- Manage conflict with effective problem solving and strong emotional intelligence
- Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current in real-time
- Effectively manage schedules and prioritize time to maximize productivity
- Demonstrate proficiency with technology and tools essential for integration into BELAY’s remote work environment
- Respond to internal chatter, slacks, and emails the same day received
- Thoughtfully match contractors with clients to foster successful, long-term relationships
- Ensure that documentation and communication are accurate, detailed, and up-to-date across all platforms, including Google Workspace and CRM
- Collaborate with leadership and cross-functional teams to provide insights and recommendations that enhance the overall client and contractor experience
- Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities, areas for growth, and areas for improvement
Skills
- Bachelor's degree or equivalent work experience
- Strong verbal and written communication skills with a confident presence
- Responsiveness and professionalism that build instant credibility and respect
- Driven, relational, and intuitive with experience in client-facing roles
- Able to apply sound judgment to plan and achieve goals while managing multiple tasks
- Comfortable using video and phone calls as primary communication methods to build rapport and connection
Benefits
- Eligibility for bonus and commission incentives
- Comprehensive benefits package including [medical/dental/vision/PTO/etc.]
- Full-time remote work
- Occasional travel for some roles
- Vibrant, award-winning company culture
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Company Overview