Note: The job is a remote job and is open to candidates in USA. Commure is building the AI Operating System for healthcare, aiming to transform the way care is delivered and documented. The Application Analyst will manage the technical operations of a key customer relationship, ensuring platform performance meets contractual SLAs and driving continuous improvements to enhance physician satisfaction and workflow efficiency.
Responsibilities
- You'll own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs
- You'll monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise
- You'll also oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly and on time
- On the project side, you'll coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users
- You'll manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion
- You'll work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes without conflict
- You'll serve as the primary technical point of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports
- When high-priority escalations arise, you'll own triage and drive them to rapid resolution while maintaining integration health across client environments
- Finally, you'll be expected to continuously improve how the operation runs — analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintaining a living library of runbooks, SOPs, and system documentation that scales with the business
Skills
- 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment
- Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability
- Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
- Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
- Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
- Experience managing integration change lifecycles and coordinating software upgrades in production environments
- Familiarity with healthcare systems such as clinical documentation or charge capture workflows
- Experience working with or within large health systems
- Background in physician-facing mobile or portal applications
- Knowledge of HL7 / clinical data interfaces
Company Overview
Company H1B Sponsorship