Note: The job is a remote job and is open to candidates in USA. IMG (International Medical Group) is seeking a Travel Claims Administrator to join their team. In this role, you will provide exceptional customer service by assisting members with policy queries and ensuring efficient processing of amendments and requests.
Responsibilities
- Manage policy amendments from request through to completion
- Handle inbound customer calls, emails, and other communications
- Process payments securely over the phone
- Maintain accurate records in internal systems
- Work to agreed service levels and minimise abandoned calls
- Support shared mailboxes, responding within 2 business days
- Collaborate with Policy Services and Claims teams
- Assist with group enrolment changes and reporting (full training provided)
- Contribute to wider administrative tasks and team projects
Skills
- Strong customer service skills (phone and written)
- Excellent attention to detail
- Ability to prioritise workload and work independently
- Confident communication skills
- Proficiency in Microsoft Office
- Adaptable, team-focused mindset
- Previous call centre experience
- Previous administration experience
Benefits
- Fully remote working (with hybrid options available)
- Structured training and ongoing development
- A collaborative, inclusive, and supportive team environment
- The opportunity to build a career within international healthcare and insurance
- Bupa dental cover
- Health Shield cash plan (optical, everyday healthcare and more)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
- 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
- Your birthday off
Company Overview