Note: The job is a remote job and is open to candidates in USA. GeneDx is a leading company in personalized health insights and genomic testing. They are seeking a high-performing Account Manager to drive growth and retention within defined accounts, blending consultative sales and client success to ensure the adoption of advanced genetic testing services.
Responsibilities
- Drive assigned account growth by prospecting, developing, and closing new business while expanding relationships with existing accounts [Own a portfolio of strategic accounts, developing and executing account plans while expanding relationships with existing accounts]
- Serve as the primary relationship owner of account management for healthcare providers, including physicians, genetic counselors, and staff
- Proactively identify risks to customer satisfaction, adoption, or retention and coordinate cross-functional action plans to address them
- Analyze account utilization trends and customer needs to identify opportunities for expanded testing adoption and revenue growth
- Deliver tailored, consultative sales presentations to communicate the value of GeneDx’s solutions and services
- Coordinate and execute both in-person and virtual client meetings
- Collaborate with cross-functional teams to ensure smooth onboarding, service delivery, and timely resolution of customer issues
- Lead business reviews with key stakeholders to evaluate account performance, identify growth opportunities, and strengthen strategic partnerships
- Lead educational efforts within the territory, including developing and executing in-office appointments, regional conferences events, physician lunches and dinners, and other engagement initiatives
- Stay current on clinical genomics developments, product offerings, and competitive landscape to position GeneDx effectively
- Maintain high field presence, with an expectation of 4.5 days per week spent in the field with clients
- Meet or exceed assigned sales targets, KPIs, and activity metrics
- Document customer opportunities, interactions, and updates in CRM and other business systems as needed, maintain a target clinician development pipeline
- Actively embody and encourage GeneDx cultural principles: be adaptable to change; communicate directly, with empathy; do what we say we’re going to do; be bold in our vision and brave in our execution; operate with a sense for action
- Demonstrate accountability and a strong work ethic, with a team-first mentality
Skills
- Bachelor's degree required
- 3+ years of healthcare sales experience or 2+ years as a genetic counselor
- 5+ years of experience in customer-facing roles such as account management, client success, customer support, or sales
- Proven ability to solve complex, cross-functional customer challenges
- Strong relationship development and stakeholder management skills
- Excellent listening, problem-solving, and communication abilities
- Strong technical aptitude and ability to manage multiple opportunities simultaneously
- Ability to work independently and manage territory priorities effectively
- Valid driver's license required
- Experience with Salesforce or similar CRM tools preferred
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Stock Purchase Plan
- Employee Discounts
- Voluntary benefits
- Programs for parents and parents-to-be
- We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.
Company Overview