The Workday Data Consultant - AMS (Application Managed Services) is a Workday professional with experience supporting data, reporting, and operational processes within a managed services environment. As a member of the AMS team, you will provide ongoing support, maintenance, enhancement, and optimisation of Workday solutions, helping clients maximise the value of their Workday investment after go-live.
This role is suited to individuals who enjoy working across multiple client environments, solving data-related challenges, supporting business users, and driving continuous improvement initiatives. You will collaborate with functional and technical teams to ensure the accuracy, integrity, and effectiveness of data within Workday.
Responsibilities:
- Serve as a Workday Data specialist, providing post-production support and guidance across multiple client engagements.
- Support day-to-day AMS activities, including incidents, service requests, enhancements, and problem resolution.
- Partner closely with clients to understand business requirements and provide effective data-focused solutions.
- Analyse, troubleshoot, and resolve data-related issues impacting Workday processes and reporting.
- Support data loads, data maintenance activities, and tenant management using Workday tools and best practices.
- Develop and maintain data validation, reconciliation, and monitoring processes to ensure data integrity.
- Work with clients to improve data quality, cleanse inaccurate records, and support ongoing governance initiatives.
- Assist with data extraction, transformation, and loading activities to support business and operational requirements.
- Create and maintain reports, dashboards, and data analysis tools to support client decision-making.
- Conduct root cause analysis and recommend long-term solutions for recurring issues.
- Identify continuous improvement opportunities and contribute to service enhancement initiatives.
- Participate in trend analysis and proactively identify opportunities to optimise client processes and data quality.
- Provide subject matter expertise on Workday data management best practices.
- Contribute to internal assets, accelerators, tools, and knowledge-sharing initiatives.
- Participate in on-call support and holiday coverage as required.
Skills & Requirements
- Bachelor’s degree or equivalent experience in Information Technology, MIS, Business, or a related field.
- Experience supporting ERP, HCM, Financial Management, or SaaS applications in a production support or managed services environment.
- Experience with Workday is essential
- Workday certification is highly desirable.
- Experience working with data conversion, data loading, data reconciliation, and data quality activities.
- Strong experience with Microsoft Excel and working with large datasets.
- Experience creating reports, analysing data, and supporting business users with reporting requirements.
- Working knowledge of SQL, reporting tools, or data analysis tools is advantageous.
- Strong analytical and problem solving skills with excellent attention to detail.
- Ability to troubleshoot data issues and identify root causes effectively.
- Strong communication and stakeholder management skills.
- Able to manage multiple priorities in a fast-paced managed services environment.
- Ability to work independently while collaborating effectively within global delivery teams.
- Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK
Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
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