Job Summary
Are you passionate about connecting people to meaningful service and building community through engagement? In this role, you will lead volunteer recruitment, engagement and retention efforts that help ensure the people and resources are in place to serve neighbors with consistency and care. You will coordinate outreach, onboarding, communication and scheduling while maintaining systems that keep volunteer operations organized and compliant. What success looks like in the first 6–12 months is consistently filling volunteer needs, strengthening relationships with individuals and groups, improving retention through thoughtful engagement and using data to guide outreach and program improvements.
A Day in the Life
The essential functions described below represent the primary responsibilities of this role and may be performed with or without reasonable accommodation.
Volunteer Recruitment & Engagement
• Develop recruitment strategies that attract diverse volunteers and keep daily operations and programs staffed.
• Recruit individuals and groups for sorting, packing, food preparation and distribution across multiple programs.
• Conduct outreach to strategically selected corporations, schools, faith communities and civic clubs to build recurring group commitments.
• Work with marketing to create messages to fill the needs of the organization and welcome new volunteers.
• Track participation and re-engage inactive volunteers and groups to strengthen retention and encourage ongoing service.
Donor Cultivation & Conversion
• Develop an outreach plan for targeted community and corporate partners.
• Work with Development to identify high-potential donors within the active volunteer population.
• Include philanthropic messages in orientations, wrap-ups and follow-up emails to connect service with funding needs.
• Design volunteer experiences that encourage first-time participants to return as donors, advocates and partners.
• Identify groups with greater potential engagement and connect them to opportunities for sponsorship, donations, advocacy and education opportunities.
Platform Administration & Data Management
• Serve as lead administration for the volunteer system by managing shifts, scheduling, confirmations and capacity limits.
• Monitor attendance, fill rates and volunteer-to-donor conversions to guide recruitment decisions.
• Ensure attendance data syncs with the fundraising system so giving histories remain current and usable.
• Audit profiles, group accounts and background check records to maintain accurate, secure and compliant data.
• Maintain dashboards tracking fill rates, retention patterns and volunteer-to-donor conversions.
• Manage the volunteer inbox so volunteers receive timely, accurate information.
• Conduct data queries to generate reports, analyze volunteer engagement trends, and support strategic recruitment and stewardship efforts for individual and group volunteers.
Volunteer Program Management
• Evaluate volunteer experiences regularly so programs remain meaningful, engaging and effective.
• Partner with departments to identify current and future volunteer opportunities.
• Place and coordinate individual and group volunteers to meet departmental needs.
• Organize appreciation events and recognition programs that help volunteers feel valued and connected.
• Maintain the volunteer manual, position descriptions and related participation materials.
• Coordinate court appointed volunteers, including intake, background review and orientation.
Volunteer Support & Stewardship
• Gather feedback and participation trends to identify barriers and improve volunteer experiences.
• Serve as primary contact for group leaders by confirming schedules, expectations, logistics and day-of needs.
• Resolve scheduling, placement and service issues promptly for a smooth, respectful experience.
Training & Communication
• Provide timely updates through multiple channels so volunteers stay informed, prepared and connected.
• Coordinate feedback sessions with staff and volunteers to improve volunteer program implementation.
• Carry out follow-up items from feedback sessions promptly, so agreed improvements move forward without delay.
• Coordinate staff training so employees understand volunteer practices and how to use volunteers well.
• Coordinate with human resources and event management in employee involvement in special projects.
• Facilitate orientations, tours, hunger simulations, presentations and speaking engagements for volunteers.
Program Coordination & Compliance
• Represent volunteer needs while honoring the Regional Food Bank’s mission, goals and program requirements.
• Meet volunteer participation goals and objectives by following established procedures and maintaining program consistency.
• Serve as the first contact for volunteers, donors and neighbors at the Volunteer Center, creating a respectful arrival experience
• Coordinate regularly with Operations staff so volunteer activities align with operational needs.
Community Representation
• Represent the Regional Food Bank at community functions and partner events.
• Communicate current information and opportunities internally and externally.
• Promote public awareness of hunger issues, deepen understanding of the mission and encourage advocacy.
Other Duties as Assigned
Other duties, consistent with the scope and essential functions of the role, may be assigned as organizational needs evolve.