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Vendor Support Assistant
Hourly Range: $19/hour to $20/hour, depending on experience
Work Schedule: Monday - Friday 7:30 AM - 4 PM (PST Times)
**During training, the schedule will be 7 AM to 4PM PST.
Out of State - Work from Home Opportunities
Position Overview
The Vendor Support Assistant is responsible for supporting the vendor services teams by providing daily traffic schedule reports, reviewing open orders; de-escalating issues from vendors and other duties as assigned.
Essential Job Duties and Responsibilities
- Review/Update/approve Ship Override orders queued
- Review CRM Sales Contracts- Redact/Upload/Update VMS Notes
- Handle license discipline and expirations notifications received from the Appraisal Subcommittee website
- Review/Process CRM queues request Vendor files, Vendor Apps, Vendor support, Encompass order shipped, HW mailing
- Maintain/Update vendor information within individual profiles.
- Process manual order entry for clients.
- May be responsible for processing vendor backgrounds, pending authorizations
- May be responsible for client exclusionary list
- Process new vendor onboarding documents.
- Support Vendor relations, Assigners, Status, Revisions and other staff as needed
- Provide support to internal external clients based on client or company needs
- Handle inbound client customer phone calls via Finesses.
- Respond to phone calls or emails regarding appraisal reports and processes.
- Trouble shoot issues with borrower mailing queue and submit helpdesk tickets as needed
- Monitor Unpaid Orders queue
- Perform clerical duties
- Update client order submitted via Encompass
- Update attendance hotline daily
- Support Sales Department fee quotes
- Support Wells Fargo fee quotes
- Other duties as assigned, including cross training
Qualifications and Skills
Required | Preferred | |
Qualification | High School Diploma | |
Experience | 1+ years customer services experience | AMC or bank experience Experience in fast paced environment |
Prior Knowledge | Customer Service principals | Appraisal Management and Review Appraisal |
- Detailed oriented with excellent listening and analytical skills
- Excellent verbal and written communication skills
- Ability to prioritize and manage multiple tasks
- Microsoft Office Suite (Word & Excel) intermediate level and above
- Ability to resolve problems and remove barriers to problem resolution
- Negotiation skills to reach mutual agreements with vendors over issues
- Ability to work independently with moderate supervision
EOE / VETS / DISABLED
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