About the role
We are seeking a dedicated and customer-focused Technical Support Specialist to provide global technical assistance to healthcare providers who use Nox Medical hardware and software solutions. In this role, you will support users by phone, and through email, offering patient and compassionate guidance to ensure an exceptional customer experience.
This is a remote position. Work schedule would be Wednesday 10pm ET - Sunday 8am ET.
What you'll do
Providing global service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
Have patience and compassion for working with healthcare providers who need assistance
Investigate and document product performance and failure information
Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues
Test new versions of hardware and software
Be willing to be a super user of all Nox Medical products
Perform complaints documentation and handling
Qualifications
Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
Excellent oral and written communication skills in English.
A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
Strong technical background. Have a high aptitude for learning new technology and clinical related science
Be comfortable and accepting of an ever changing technology landscape
Experience with customer service and technical support is a benefit
RPSGT credential is a benefit
Experience using Noxturnal software is a benefit
French Intermediate language proficiency is a benefit