Role Overview
As a Technical Support Remote Engineer, you will be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market. You will manage and resolve incoming tickets efficiently, create and record FAQ content, and document processes to continuously improve the support experience.
What You Will Do
Your day-to-day will involve being the technical expert on our hotline, managing and resolving tickets, creating FAQ content, documenting processes, and preparing performance reports.
Why It Might Be a Fit
This role is a great fit for someone with a passion for clean technology, a strong drive to learn and grow, and excellent communication skills in French and English.
Requirements
- Bachelor's degree or higher in Electrical Engineering or a related field
- Previous exposure to the energy sector
- Excellent command of French and English at C1 level or above
- Strong proficiency in Microsoft Office tools
- Ability to work independently and adapt quickly in a dynamic environment
Benefits
- VIE contract
- Structured, supportive environment for development
- Access to training and resources
- Multicultural, international team
- Real impact from day one
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