We are seeking a skilled and proactive Systems Administrator (Microsoft 365 Technical Support) for a 3-month contract engagement. This role combines Helpdesk Support and Junior Systems Administration responsibilities, with a strong focus on Microsoft 365 environments.
The ideal candidate will provide exceptional end-user support while managing core Microsoft 365 administrative tasks, including account provisioning, mailbox management, licensing, and access control. This position is primarily remote; however, candidates must reside within 30 minutes of Boston, MA to provide occasional on-site support for hardware deployments, system imaging, and urgent technical issues.
Key Responsibilities
End-User Support & Helpdesk
• Act as the primary technical support contact for remote and local employees.
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 hardware, software, network, and access issues.
• Ensure high-quality customer service and timely ticket resolution.
• Provision, image, configure, and ship laptops (Windows and Mac) and peripherals for new hires.
• Coordinate and manage equipment returns during employee offboarding.
Microsoft 365 & Systems Administration
• Perform end-to-end Microsoft 365 administration, including:
• User account creation and management
• Mailbox configuration
• License assignment
• Distribution group and shared mailbox management
• Manage user access and permissions through Microsoft Entra ID (Azure AD) and/or Active Directory.
• Configure and troubleshoot Microsoft 365 applications including:
• Microsoft Teams
• Outlook
• SharePoint
• OneDrive
• Assist with endpoint management and device deployment activities.
• Troubleshoot VPN connectivity, Wi-Fi issues, and remote access challenges.
Required Qualifications
• 2+ years of experience in IT Helpdesk, Technical Support, Desktop Support, or Junior Systems Administration roles.
• Strong hands-on experience administering Microsoft 365 (Office 365) environments.
• Experience provisioning users, configuring mailboxes, assigning licenses, and managing M365 services.
• Proficiency with Microsoft Entra ID (Azure AD) and/or Active Directory administration.
• Strong troubleshooting skills across Windows 10/11 and macOS platforms.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.
Preferred Qualifications
• Microsoft 365 / Office 365 Certification.
• Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.
• Exposure to endpoint deployment, device lifecycle management, and basic networking concepts.
Location Requirements
• Must be located within a 30-minute commute of Boston, MA.
• Must have a reliable high-speed internet connection and a dedicated home office/workspace.
Remote
Skills:
Access Control, Administrative Skills, Apple Macs, Broadband, Communication Skills, Customer Support/Service, Desktop Administration, Hardware Administration, Help Desk, Identify Issues, Laptop PC, Licensing, Mac Operating System, Manufacturing Data Management, Microsoft Access Database, Microsoft Active Directory, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, On Site Support, Peripheral Hardware, Remote Access, Systems Administration/Management, Systems Engineering, Technical Support, Time Management, User Account Administration, VPN (Virtual Private Network), Wi-Fi
About the Company:
HireTalent