The SVP, Integrated Delivery drives how OneMagnify delivers measurable outcomes for our clients across our integrated solutions. Reporting to the Chief Delivery Officer, this role sets the enterprise delivery strategy that brings complex, multi-practice engagements together to produce tangible business value and predictable commercial performance at scale. You will shape the agency's delivery capability into a durable competitive advantage by defining the model, building the leaders who run it, and ensuring the organization consistently delivers on what clients hired us to achieve.
The Impact You'll Have
You will shape how OneMagnify delivers as an integrated agency. The operating system you own brings practices together to deliver complex enterprise engagements as a single, cohesive effort. As that system matures under your leadership, integrated delivery becomes a durable competitive advantage. It is both a reason clients choose OneMagnify and a foundation on which the agency can grow.
You will also set OneMagnify's trajectory toward becoming an AI-native, globally enabled delivery organization. You own how our AI-enabled delivery capability and Global Delivery Center operate today and set the direction for their evolution.
What You'll Do
Own the Enterprise Delivery System
- Own and evolve the integrated delivery operating model, including the standards, governance, tooling, and staffing model through which OneMagnify delivers integrated work at enterprise scale.
- Set the decision rights, accountability frameworks, and quality bar; hold the function leaders below you accountable for executing the model across the agency.
- Establish the standards and rhythms of continuous improvement that strengthen the operating model over time—ensuring delivery capability compounds in value as the business grows.
Lead the Central Delivery Organization
- Set the direction and performance bar for OneMagnify's central delivery organization, including the Integrated Engagement Leadership team, the PMO (and its Product Owner community), and Quality Engineering.
- Own succession, capability, and bench strength for delivery leadership across the agency; develop the next generation of senior delivery leaders.
- Operate as a peer to practice leaders, account leadership, and the broader executive team, owning the system through which their craft and commercial commitments get delivered.
Own Delivery Economics and Commercial Intelligence
- Accountable for enterprise-wide delivery economics—margin, utilization, rework, and overall delivery performance across the integrated portfolio.
- Own the commercial intelligence capability that gives the CDO and executive team the visibility they need to manage delivery as a business and to inform pricing, staffing, and pursuit decisions.
- Connect delivery performance to client value realization, ensuring commercial outcomes and client outcomes are managed as two sides of the same equation.
- Partner with Finance, Pre-sales, and Solutioning so that pricing assumptions and delivery realities stay tightly connected as the agency commits commercially.
Ensure Client Value Is Delivered
- Senior accountability for whether the work the agency ships delivers the outcomes clients hired us for, across the integrated portfolio.
- Establish and chair the senior governance forums where portfolio health, value realization, and major risks are reviewed with the executive team.
- Position integrated delivery as a strategic value driver in the agency's go-to-market and in client relationships—not a cost center or a back-office function.
Set the AI-Enabled Delivery Direction
- Own OneMagnify's AI-enabled delivery capability as a strategic asset, setting the direction for how AI reshapes delivery across the engagement lifecycle.
- Accountable for the return on the agency's investment in AI-enabled delivery: measurable efficiency gains, quality improvements, and the competitive position the capability creates in the market.
- Use AI-enabled capability to scale institutional knowledge and predictability across engagements as the agency grows.
Own Global Delivery Operating Model and Scale Levers
- Own the Global Delivery Center model as a core lever in OneMagnify's delivery economics, capacity strategy, and quality system.
- Set the direction for how work flows between onshore and global teams, and partner with GDC leadership on the capability roadmap that supports the integrated delivery model at scale.
- Ensure global delivery is integrated into the operating model as a strategic capability—not a tactical cost lever.
Partner Across the Business and with Clients
- Align delivery models with the commitments the agency makes commercially—working closely with Strategic Account Management, Solutioning, and Practice leaders on how integrated engagements are shaped, staffed, and governed.
- Support deal shaping on the agency's largest and most strategic engagements, contributing delivery insight into pricing, risk, and feasibility.
- Represent delivery in executive client forums and major escalations; serve as the senior delivery voice with the agency's most important clients.
- Position integrated delivery as a competitive differentiator externally—with clients, partners, and the broader agency and technology services community.
Uphold Quality, Risk, and Value Integrity
- Hold the delivery organization accountable for the quality of outputs and the integrity of outcomes across the integrated portfolio.
- Govern enterprise delivery risk—setting the standards and forums through which risks to client outcomes are surfaced, escalated, and addressed.
- Ensure consistency in how delivery quality and value are measured across engagements, so the agency's promise to clients shows up the same way regardless of which practices are involved.
What You'll Need
- 15+ years of delivery leadership experience in agency, technology services, or marketing services environments, with 5+ years at VP, SVP, or equivalent.
- Track record of designing or materially transforming a delivery operating model—not just managing within one. Demonstrated experience standing up standards, tooling, staffing models, and governance at enterprise scale.
- Experience leading large, multi-disciplinary delivery organizations spanning engineering, creative, strategy, and data—with the authority and judgment to govern across domains you are not personally expert in.
- Strong commercial and financial fluency: you read engagement P&Ls, understand margin levers, and use financial data to drive delivery decisions at the portfolio level.
- Demonstrated ability to align delivery work to client KPIs and business outcomes, and to build the measurement disciplines that prove value.
- Experience with AI-enabled delivery models and a clear point of view on where AI creates leverage across the engagement lifecycle.
- Experience with offshore or nearshore production routing as a managed operational capability—margin lever, capacity engine, and quality system—not a cost-cutting exercise.
- Executive presence and peer-level credibility with practice leaders, account leaders, clients, and the broader executive team.
Future-Ready Skills (Nice to Have)
- Experience scaling AI-native delivery operations across a multi-practice or multi-discipline organization.
- Background building or scaling a Global Delivery Center, captive offshore capability, or hybrid onshore/offshore model.
- Experience integrating acquired delivery teams into a unified operating model.
- Exposure to enterprise marketing technology, CRM, performance marketing, or data and analytics delivery at scale.
- Track record of building delivery leaders—not just delivery operations.
Benefits
We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.
We are an equal opportunity employer
We believe that Innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
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