Part Time Job
Engagement: Perm
The Role
We are looking for a Support Specialist to join our team and provide top-notch technical support to our customers. If you are a dynamic problem-solver who enjoys helping people, takes pride in providing high-quality service, and thrives in a fast-paced environment, we’d love to hear from you!
Roles & Responsibilities
- Customer Support: Act as the first point of contact for customers seeking technical assistance via phone or email.
- Troubleshooting: Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.
- Help Desk Ticketing: Work with a ticketing system to track and resolve customer support requests efficiently.
- System Management: Install and configure computer hardware, software, networks, printers, and scanners.
- Active Directory & Microsoft 365: Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory.
- Documentation: Maintain and update user guides, technical documentation, and training materials.
- Training & Mentorship: Coach and train junior Support Specialists.
- Inventory Management: Keep IT inventory organized and update asset records in FreshService.
- Vendor & Partner Collaboration: Engage with third-party providers for support and issue escalation.
- Client Engagement: Schedule and manage appointments with clients, ensuring all engagements are met.
- Continuous Learning: Follow the Microsoft training path provided by the Team Lead and achieve set goals.
- Team Collaboration: Attend meetings, participate in team activities, and contribute to a positive and productive work environment.
Ideal Profile
Qualifications
- Degree in Computer Science or Information Technology (preferred).
- Experience with Windows and Mac operating systems.
- Basic knowledge of Active Directory environments and Microsoft 365.
- 1+ years of experience in an IT Help Desk role.
- 2+ years of experience in a customer service role.
- Bilingual in English and French (Required).
What's on Offer?
- Work alongside & learn from best in class talent
- Excellent career development opportunities
- Great work environment
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