Givebutter is seeking a Support Operations Specialist to own the systems, AI infrastructure, and operational workflows that power our customer support team. The ideal candidate has deep hands-on experience administering customer support platforms, a genuine curiosity about AI in a support context, and the operator mindset to not just identify problems — but ship fixes, build documentation, and hold themselves accountable to outcomes.
Requirements
- 2+ years of hands-on experience with customer support platforms at an admin or ops level (Intercom, Zendesk, Freshdesk, Hubspot Service Hub) — not just as an agent user.
- Demonstrated experience with AI tools in a support context: chatbots, deflection systems, or internal copilots — and the judgment to know where they help and where they create problems.
- Comfortable working with or around code (JSON, HTML, CSS, JS) — or a genuine eagerness to learn with AI assistance.
- Experience with automation and integration tools (Zapier, Make, or similar) and a bias toward building things that scale rather than fixing the same issue repeatedly.
- Strong communicator: able to write documentation that people actually use and explain technical concepts to non-technical audiences clearly.
- Background in SaaS and Support; understands the operational dynamics of a high-volume support environment.
Benefits
- Remote Work
- Health Insurance
- Dependent Care Coverage
- Mental Health
- 401k
- Vacation and Holidays
- Wellness Week
- Parental Leave
- Family Care Support
- Home Office Stipend
- Coworking Stipend
- Charitable Giving
- Professional Development
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