Role Overview
We are seeking a detail-oriented and proactive Client Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products.
What You Will Do
Respond to customer requests and bug reports, modify ETL pipelines and data processing scripts, adjust configurations for client instances, fine-tune customer integrations through an Integration Platform as a Service (iPaaS), and make REST API requests to address issues and implement solutions.
Why It Might Be a Fit
Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution, document solutions, and best practices, and contribute to the enhancement of the knowledge base.
Requirements
- 4+ years of related experience
- Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars)
- Familiarity with configuration formats such as JSON and YAML
- Proven experience in troubleshooting and problem-solving within a software environment
- Ability to modify, maintain, and optimize scripts
- Proficiency in working with REST APIs
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- Work from Home (with onsite training at Makati or SM Clark)
- Dayshift but can change depending on client's needs
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