Role Overview
As a Sr. Marketing Operations Manager, Process and AI at Skillsoft, you will develop and oversee the implementation of an agentic AI roadmap for the marketing organization, identifying, prioritizing, and scaling high-impact AI capabilities that improve how marketing plans, executes, and measures work.
What You Will Do
You will define what gets built, where it lives across the MarTech stack, and how it scales across teams and shaping how AI actually works for marketers day-to-day. You will establish AI project governance as a core operating capability—creating the intake, prioritization, delivery, and measurement mechanisms that ensure AI initiatives are aligned to strategy, responsibly implemented, and adopted across teams.
Why It Might Be a Fit
You will balance rapid time-to-impact with a long-term strategic approach, ensuring today's progress builds momentum without constraining future possibilities. You will maintain a forward-looking view of emerging AI capabilities—particularly as agentic systems, skills-based orchestration, and new automation paradigms mature.
Requirements
- 10+ years of professional experience in marketing operations with a focus on process and technology
- Bachelor's degree in communications, marketing, business, or a related field
- Proven experience in marketing operations, business systems, process optimization, agent delivery, and governance
- Strong understanding of how marketing teams practically work—and where friction, inefficiency, or opportunity exists within marketing technology stacks, system integration, and workflow design
- Prior experience with Salesforce Data Cloud, Salesforce Marketing Cloud Account Engagement (fka Pardot), Asana, HockeyStack, and/or 6Sense
- Demonstrated ability to translate between business needs and technical teams by simplifying complexity, creating scalable processes, and influencing cross-functional stakeholders without needing to be the hands-on implementer
- Comfort operating in ambiguity, with the judgment to know when precision and control are required versus more open-ended, exploratory solutions
- Curiosity and confidence to explore new technologies—especially agentic AI and automation
- Recent experience establishing lightweight governance models for AI/MarTech work (intake, stage gates, measurement, and stakeholder alignment)
- Experience in change management and guiding teams through transitions with clear communication and support to ensure successful adoption of new tools and processes
- Exceptional communication skills with the ability to clarify, align, and influence across disciplines, and to convey complex technical concepts persuasively to non-technical audiences
- Verifiable experience designing, building, and operationalizing agentic marketing solutions
Benefits
- Medical
- Dental
- Vision
- Paid time off
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