Agfa HealthCare is seeking a Sr. Customer Success Manager to serve as a strategic partner and advocate for clients, ensuring they receive maximum value from our solutions while driving long-term satisfaction, retention, and growth.
Requirements
- Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required.
- Master’s Degree in Healthcare or Business is a plus.
- Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required.
- Professional Services experience / Implementations / Project Management is a plus
- Strong background in the healthcare IT industry, with hands-on experience in enterprise environments
- Proven track record in client-facing roles, partnering with customers to enhance and optimize their overall experience
- Has Executive presence and credibility; is confident and poised with individuals at all levels
- Works independently and can prioritize work to meet the customer’s needs.
- Strong relationship-building skills
- Excellent organizational and time management skills
- Strong verbal and written communication skills (including presentation skills)
- Ability to summarize, and ability to explain technical content to a non-technical executive audience.
- Collaboration and consultation skills
- Positive, flexible, team player attitude
Benefits
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
- Diversity and Inclusion: Agfa HealthCare is committed to ensuring that everyone belongs and that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.
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