The Sr. Customer Success Manager serves as trusted advisors for key customers, ensuring they maximize the value of Cozeva & Vatica solutions. As a Sr. Customer Success Manager, you will be responsible for deeply understanding your customers’ business goals, driving adoption, and ensuring measurable success.
Requirements
- Develop strong, strategic relationships with Cozeva and Vatica customers
- Dig into customer performance and adoption data and customer health metrics
- Conduct regular check-ins, recurring business reviews, and satisfaction surveys
- Identify opportunities for upselling or cross-selling additional products and services
- Gather and share customer feedback with product management and development teams
- Collaborate with marketing and sales teams to create customer success stories
- Drive projects to timely completion by acting as a liaison between the customer and Cozeva and Vatica program managers
- Keep up-to-date with knowledge of the healthcare industry and product enhancements
Benefits
- Competitive salary
- Bonus Potential
- 401k plans
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy
- Great work-life balance environment
- Strong supportive teams
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