Customer Support
- Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs).
- Troubleshoot and resolve issues related to software functionality, user access, and system configuration.
- Escalate complex incidents to development or technical teams and monitor progress through resolution.
- Document issues, root causes, and solutions in the support ticketing system.
- Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.
Software Integration
- Gather and analyze client integration requirements.
- Install, configure, and integrate software solutions with client systems and third-party platforms.
- Collaborate with development teams to design, test, and validate new integrations.
- Create and maintain business and technical documentation for deployment and integration processes.
- Provide post-implementation support and optimize system performance.
Cross-Functional Collaboration
- Serve as the technical liaison between clients, internal teams, and external vendors.
- Support the sales team by providing technical input during pre-sales discussions.
- Share customer feedback with product and engineering teams to guide future enhancements.
- Maintain and manage software configuration across integrated environments.
- Contribute to project analysis and delivery activities when needed.
Continuous Improvement
- Identify opportunities to streamline support processes and improve customer satisfaction.
- Stay current with emerging technologies, integration methods, and support best practices.
- Participate in ongoing training to strengthen product and technical knowledge.
Education
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Master’s degree is a plus.
- Strong written and spoken English communication skills.
Experience
- 3 to 5 years of experience in technical support, software integration, or service management.
- Experience in enterprise software environments; exposure to financial or wealth management systems is highly desirable.
- Proven ability to improve support processes and enhance client satisfaction.
Technical Skills
- Strong hands-on experience with Oracle Database, including SQL and PL/SQL.
- Experience with CI/CD pipelines.
- Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.
- Understanding of microservices architecture.
- Experience with software testing tools, including unit and system-level testing.
- Solid knowledge of software design, development, debugging, and deployment methodologies.
- Experience with Apache Subversion (SVN) and other version control systems.
Professional Skills
- Strong analytical and problem-solving capabilities.
- Excellent client-facing, communication, and relationship management skills.
- Ability to manage expectations and resolve conflicts effectively.
- High attention to detail and ability to perform under pressure.
- Fast learner with a proactive and flexible mindset.
- Willingness to work outside regular business hours when necessary to resolve critical issues.
- Willingness to travel internationally on occasion.
Preferred Qualifications
- Knowledge of wealth management and financial services processes.
- Experience with enterprise product suites and business-oriented software solutions.
- Strong customer-first mindset with a commitment to delivering exceptional service.
WHY YOU’LL LOVE US
- All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…)
- Social insurance
- Open-door management policy
- Full Medical insurance
- Accommodation and Transportation Allowance
- Friendly environment that values innovation and efficiency
- Exciting opportunities for career growth and talent development
- Feedback encouragement
- Recognition and reward programs
- Competitive salaries and incentives
- Friendly environment
- Flexible and Comfortable schedule
- Fun committees
- Monetary rewards
- Fun, smart and creative people
- Career possibilities with growing team
- Paid vacations
- Social benefits
For more information about Nile Bits, please visit our website:
https://www.nilebits.com
We are seeking a skilled and service-oriented Technical Support & Software Integration Specialist to provide high-quality customer support and deliver seamless software integrations across client environments. In this role, you will work closely with customers, internal development teams, and third-party vendors to ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions.
The ideal candidate combines strong technical expertise with excellent communication and problem-solving abilities. This position is well suited to professionals who enjoy troubleshooting complex issues, integrating software with external systems, and helping clients maximize the value of technology solutions. Experience in financial software or wealth management platforms is an advantage.
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