Job Title:
ServiceNow Developer / Administrator – ITOM, ITSM, Discovery, CMDB
Experience:
4–8 Years
Location:
Bangalore / Hyderabad / Pune / Remote
Job Description:
We are seeking a highly motivated and experienced ServiceNow Developer/Administrator with strong expertise in ITOM, ITSM, Discovery, CMDB, SAM Pro, and ITAM modules. The ideal candidate will work closely with infrastructure, cloud, and network teams to enhance Configuration Management and Asset Management processes across the enterprise.
Key Responsibilities:
Develop and maintain ServiceNow applications and platform components
Configure and optimize CMDB and Discovery solutions
Build Discovery schedules, probes, sensors, and patterns
Troubleshoot Discovery-related issues involving credentials, network access, and firewall settings
Develop workflows, business rules, catalog items, UI policies, and client scripts
Manage MID Server configurations and performance optimization
Support ITSM, ITOM, SAM Pro, and ITAM implementations
Collaborate with Agile Scrum teams and stakeholders
Ensure adherence to ServiceNow best practices and ITIL processes
Required Skills:
4+ years of IT experience
3+ years of ServiceNow Development experience
Strong expertise in: ITOM
Discovery
CMDB
ITSM
SAM Pro
ITAM
Hands-on experience with MID Servers
Strong JavaScript and Glide scripting knowledge
Understanding of enterprise infrastructure environments
Experience troubleshooting Discovery issues
Preferred Skills:
CSDM knowledge
AngularJS / Bootstrap
REST/SOAP integrations
ITIL Certification
ServiceNow CSA/CAD Certification