Intro
At MO, we challenge the status quo and help government leaders shape the future. We engineer scalable, human-centered solutions that help agencies deliver their mission faster and better. Our teams blend product, design, AI, data, and modern software practices to modernize legacy systems, build new digital platforms, and deliver mission-ready products that drive sustainable change.
We live by our values—Integrity, Excellence, Courage and Curiosity. They guide how we build, collaborate, and lead. From cloud infrastructure and data engineering to AI integration and service design, we connect technology and experience to deliver outcomes that scale.
We’re building a company where technologists, designers, and builders can serve the mission, grow their craft, and help shape the future of digital government. At MO, your work doesn’t just make a difference—it advances the mission and helps build a more capable, trusted, and human government.
Overview
We are looking for a Service Designer to support our U.S. Department of Veterans Affairs (VA) client. In this role, you will dive into ambiguity to map complex systems and processes that will inform data-powered products and services to improve Veteran-facing services. If you have experience mapping complex experiences into clear, polished visual artifacts and translating experience insights within cross-functional teams, we’d love to hear from you.
This role is remote.
What You'll Do
Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts.
Implement mixed-method discovery approaches that uncover deep insights about the interactions between systems, business processes, and people.
Lead the co-design and iteration of low and high-fidelity service design artifacts to validate assumptions, uncover pain points, and identify opportunities that resonate with VA staff.
Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and timely application of knowledge onto downstream deliverables.
Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking.
Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.
What You'll Bring
3+ years of industry experience in research, UX design and/or service design leading complex projects with numerous stakeholders.
Excellent organizational skills that enable you to manage high-profile, medium-to-high complexity projects within a dynamic organizational environment.
Passion for and high competence in conducting research across both undefined problem spaces, utilizing design research and strategic thinking to frame insights.
Experience working in cross-functional teams using agile methodologies.
A desire to seek different perspectives, and ask for help when needed.
Experience uncovering processes, methods, tools and evolving approaches to align with client expectations.
Ability to visualize and express complex ideas clearly and succinctly.
Demonstrated ability to leverage AI-enabled tools and emerging technologies to accelerate research synthesis, improve communication clarity, streamline workflows, and enhance team outcomes while applying strong human judgment and mission understanding.
Comfort operating in ambiguous and rapidly evolving environments, with a proactive mindset toward experimentation, continuous learning, and improving systems, processes, and ways of working.
Experience working with the federal government (VA experience preferred)
Familiarity with data science and data engineering principles
Nice to Have
Perks
A dynamic, high-trust environment with a diverse, mission-driven team
Competitive compensation commensurate with experience
Meaningful opportunities for career growth and learning
Comprehensive health coverage (medical, dental, and vision)
401(k) with company match
Unlimited Paid Time Off (PTO)
Company-sponsored short- and long-term disability, plus life insurance
Company-sponsored parental leave
We're MO
We build with purpose, deliver with precision, and measure success by the impact we create — for our clients, our teams, and the mission. All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.
If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or another one.
MO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse team and fostering an inclusive, equitable environment where everyone can thrive.
All employment offers are contingent upon successful completion of any required background, reference, or security clearance checks consistent with applicable law and client contract requirements. Your job offer is contingent upon satisfactory completion of such background and/or reference check as applicable. Additionally, this position may require a government background investigation to be completed and adjudicated dependent on your role and project. This offer will be withdrawn if any of the above conditions are not satisfied.
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