Job Description:
• Own quality outcomes across all CEM delivery verticals
• Establish and enforce test plan and test case standards organization-wide
• Define and own release quality gates
• Communicate quality status clearly and fluently
• Identify systemic quality risks, coverage gaps, and process breakdowns early
• Champion AI-authored PR targets and AI code review adoption
• Drive adoption of AI tooling for test plans, test cases, and scenarios
• Manage the QA & Standards organization
• Partner with the Automation Lead to assess current automation platforms
• Own hiring, onboarding, performance management, and career development
• Lead the QA organization through meaningful transformation
• Own the Performance Engineering team
• Integrate performance testing into engineering definition of done
Requirements:
• 8+ years of software engineering and QA experience in enterprise SaaS environments
• 3+ years in engineering management leading QA organizations of 10+ engineers across multiple teams or verticals
• Demonstrated experience leading a QA organization through significant transformation
• Deep expertise in test plan and test case methodology
• Automation-first mindset with hands-on experience assessing, stabilizing, or rebuilding automation platforms
• Demonstrated AI/ML background as it applies to QA
• Strong delivery ownership mindset
• Fluent communicator
• Experience managing distributed, global QA teams across multiple time zones
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
Benefits:
• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Bonuses