Senior Brand Experience Designer

Position Summary:

The Senior Brand Experience Designer is responsible for leading the creative team, managing design projects from conception to delivery, and fostering an innovative, collaborative, and high-performing culture. This role combines strategic leadership, hands-on design expertise, ICT support, and marketing guidance to deliver exceptional visual and operational solutions aligned with company goals and values.

Requirements

Creative and Design Responsibilities

• Conceptualize and create designs, layouts, and illustrations based on aesthetic design principles.
• Oversee all design projects, ensuring originality and quality from conception to delivery.
• Refine images, fonts, and layouts using advanced graphic design software.
• Design original pieces, including illustrations, infographics, and digital assets to enhance user experience and product functionality.
• Ensure brand consistency across all marketing projects and communications.
• Utilize typography techniques to enhance the visual appeal of designs.
• Collaborate with clients and marketing teams to ensure project deadlines and expectations are met.
• Apply industry knowledge and creativity to generate innovative ideas for products and services.
• Review designers’ work, providing constructive feedback to maintain high standards.
• Stay updated on industry trends, tools, and techniques to keep the team at the cutting edge of design.

Information and Communication Technology Responsibilities

• Provide technical support to hubbers for accessing and using company systems.
• Maintain and manage shared passwords, ensuring timely updates and secure access for hubbers.
• Collaborate with the IT Hub to troubleshoot and resolve technical issues faced by the team.
• Ensure proper onboarding of new hubbers, providing ICT guidance and access to necessary tools.
• Uphold cybersecurity best practices to protect sensitive information and systems.

Marketing Responsibilities

• Guide hubbers in implementing marketing strategies that align with the brand’s objectives.
• Assist hubbers with creating and refining marketing materials, including digital and print assets.
• Provide insights on campaign planning and execution to enhance reach and engagement.
• Support hubbers in analyzing marketing data to optimize ongoing and future campaigns.
• Coordinate with the IMS Hub to ensure campaigns align with broader marketing goals.

Leadership and Team Development

• Lead, guide, and develop Hubbers using strategies such as coaching, side-by-side training, process confirmation, random audits, and role plays.
• Define leadership traits to inspire trust and build a culture of collaboration and innovation.
• Develop an awareness of unconscious intentions in leadership and incorporate feedback to foster team growth.
• Promote a culture that aligns with company values, encouraging diversity, inclusion, and employee wellbeing.

Workforce and Performance Management

• Foster a healthy and engaging workforce by addressing stress management, absences, and team dynamics.
• Set SMART goals, track progress, and provide performance reviews to ensure continuous improvement.
• Resolve conflicts constructively, creating a cooperative and supportive work environment.
• Encourage adherence to company policies and professional business etiquette.

Client Relations and Communication

• Serve as the primary point of contact for high-priority clients, ensuring satisfaction and alignment with project goals.
• Manage escalations with tact, maintaining positive relationships and incorporating feedback to improve processes.

Project Management and Decision Making

• Manage design schedules, resources, and deliverables to meet project deadlines.
• Use data and analytics to drive strategic decision-making and improve design outcomes.
• Prepare notes and instructions for Hubbers to ensure accuracy and efficiency in project execution.

HR and Recruitment Support

• Support recruitment and onboarding processes to attract top design talent.
• Lead induction programs to integrate new hires seamlessly into the team.

Administrative and Reporting Duties

• Ensure all work and reports are submitted to the manager and uploaded to WorkDrive by EOD.
• Respond promptly to queries and correspondence directed to the team or company.
• Attend company events and meetings on time, providing prior notice if unable to attend.

Any other tasks or responsibilities that may be assigned or required to ensure the successful execution of projects and overall company objectives.

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