Note: The job is a remote job and is open to candidates in USA. ICONMA is seeking a Workday Talent Acquisition Contractor to support their recently implemented Workday Recruiting platform. This role focuses on post-go-live hyper care and stabilization activities, ensuring a seamless transition for end users and driving adoption through functional and technical support.
Responsibilities
- The Workday Talent Acquisition Contractor will support client recently implemented Workday Recruiting platform, with a primary focus on post-go-live hyper care and stabilization activities
- This role is critical to ensure a seamless transition for end users and driving adoption by providing functional and technical support across the recruiting lifecycle
- In this hands-on and collaborative role, you will partner closely with People Systems, Talent Acquisition, HR, and IT teams to deliver front-line support (FLS) to recruiters, hiring managers, employees, and external candidates
- You will act as a subject matter expert for Workday Recruiting workflows, helping users navigate processes, troubleshoot issues, and ensure a high-quality user experience
- The contractor will also play a key role in identifying, diagnosing, and resolving system and process issues, including logging defects, performing root cause analysis, and supporting ongoing system enhancements
- In addition, you will contribute to system configuration and continuous improvement efforts, including updates to business processes, condition rules, calculated fields, and security/access
- This role requires active participation in hyper care support, including managing support tickets and collaborating in bi-weekly sprint cycles to address backlog items and implement deferred business enhancements
- Provide front-line support (FLS) to recruiters, hiring managers, employees, and candidates on Workday Recruiting processes and system usage
- Guide users through recruiting workflows and steps, ensuring processes are executed accurately and efficiently
- Troubleshoot system and process issues, perform root cause analysis, and resolve or escalate as needed
- Log, track, manage defects and support tickets during hyper care, ensuring timely resolution
- Support Workday configuration activities, including:
- Updating and revising business processes
- Creating and maintaining condition rules
- Developing calculated fields
- Investigating and resolving security and access issues
- Collaborate with People Systems, HR, and IT teams to test and validate system changes and enhancements
- Participate in bi-weekly sprint cycles to address backlog items and deliver continuous improvements
- Support ongoing rollout and adoption of recruiting processes, providing feedback on user experience and system performance
- Ensure data integrity and quality across recruiting processes
Skills
- 4+ years of hands-on experience with Workday Recruiting Configuration
- Workday Recruiting certification
- Experience supporting HR or Talent Acquisition system implementations or post go-live support
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills with the ability to support diverse user groups
- Bachelor's degree or equivalent experience
- Experience in hyper care or stabilization support environments
- Familiarity with Workday configuration (business processes, condition rules, calculated fields, security)
- Experience working in agile or sprint-based delivery models
- Ability to work independently and collaboratively in a fast-paced environment
Benefits
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Company Overview