Note: The job is a remote job and is open to candidates in USA. Kinaxis is a global leader in modern supply chain orchestration, and they are seeking a Vice President of Professional Services Strategy & Operations. This role is responsible for the operational performance and profitability of the Professional Services business, focusing on strategic growth and excellence in service delivery.
Responsibilities
- Partner with PS leadership to define and execute aggressive annual and multi-year global business strategies
- Engineer core operational plans including revenue, margin targets, utilization modeling, and strategic global headcount scaling
- Architect executive-level business intelligence frameworks that provide real-time, actionable visibility into global performance
- Drive a culture of operational rigor, data-backed accountability, and standardized execution across all international regions
- Serve as the trusted strategic advisor to the SVP of Professional Services on all matters of business health and scale
- Design and deploy a modern, agile project and portfolio governance architecture
- Lead high-stakes operational reviews for global strategic customers and complex, high-risk transformation programs
- Build data-driven project health and early-warning escalation frameworks to protect outcomes
- Standardize high-impact delivery methodologies to ensure execution excellence at scale
- Partner with Delivery Directors to accelerate project velocity and maximize time-to-value for our clients
- Mastermind global capacity and demand modeling to support rapid enterprise scale
- Lead the global Resource Management Office (RMO) to optimize staffing velocity, billable utilization, and strategic talent allocation
- Engineer forward-looking workforce strategies that align with our high-growth trajectory
- Identify critical capability gaps and drive strategic talent initiatives in partnership with Talent Acquisition
- Aggressively improve consultant productivity and utilization performance worldwide
- Drive predictable, high-accuracy revenue forecasting and backlog health
- Relentlessly optimize gross margin performance across all global practices and regions
- Identify and systematically eliminate revenue leakage through rigorous financial monitoring
- Lead budgeting, long-range planning, and complex financial modeling activities
- Develop advanced leading indicators to anticipate revenue trends and profitability shifts
- Define the global technology roadmap for Professional Services (PSA, ERP, CRM, and analytics platforms)
- Spearhead high-impact business process transformation initiatives
- Drive total automation across forecasting, staffing, reporting, and project governance workflows
- Partner with IT and Finance to deliver seamless systems integration and data-quality excellence
- Command Monthly and Quarterly Business Reviews (MBRs/QBRs) to drive executive alignment
- Prepare high-fidelity reporting for executive leadership and board stakeholders
- Facilitate governance for our most strategic global accounts and digital transformation programs
- Synchronize cross-functional operational efforts across Sales, Customer Success, Product, Finance, and Support
Skills
- 15+ years of progressive leadership experience in Professional Services, Consulting Ops, or Business Operations within a high-growth tech or enterprise SaaS environment
- Proven track record supporting and scaling a $100M+ global Professional Services portfolio
- Deep expertise in complex software implementation, cloud deployment, and digital transformation lifecycles
- Demonstrated success architecting highly scalable operational processes and global governance models
- Extensive experience leading high-performing, multi-regional operational teams
- Advanced expertise in forecasting, resource architecture, financial modeling, and data-driven process automation
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
Company Overview
Company H1B Sponsorship