Note: The job is a remote job and is open to candidates in USA. Genesys is a company that empowers organizations worldwide to create the best customer and employee experiences through AI-powered technology. The Vice President, Global Sales Operations is responsible for driving sales and partner performance, scalability, and efficiency across the organization, while fostering a culture of innovation and data-driven decision-making.
Responsibilities
- Lead and develop a high-performing global sales operations function across regions
- Establish clear operating rhythms and accountability models for sales and partner leadership
- Foster a culture of data-driven decision-making, continuous improvement, and innovation
- Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
- Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
- Influence strategic decisions through compelling, data-driven storytelling
- Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
- Translate complex data into actionable insights that inform sales strategy and execution
- Anticipate risks and opportunities early to enable proactive decision-making
- Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
- Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
- Implement scalable processes that balance operational consistency with field flexibility
- Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
- Partner with Revenue Operations teams to modernize and optimize sales processes through automation
- Demonstrate strategic thinking by connecting operational execution to broader business outcomes
- Apply strong analytical rigor to synthesize data into actionable insights
- Exhibit executive presence with clear, confident, and influential communication
- Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
- Champion innovation through the use of AI and automation to drive productivity gains
- Lead and scale high-performing, distributed teams effectively
Skills
- Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
- Demonstrate proven success leading global teams and managing senior leaders
- Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
- Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
- Have experience working directly with executive leadership and contributing to board-level discussions
- Operate with a collaborative mindset and strong bias for action across cross-functional teams
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
Company Overview