Note: The job is a remote job and is open to candidates in USA. Rev.io is a software company specializing in billing and customer management solutions for service providers in telecommunications and related industries. The UX Product Manager will drive user experience strategy, advocate for user-centered design, and collaborate with cross-functional teams to enhance product usability and customer satisfaction.
Responsibilities
- Champion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycle
- Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction
- Advocate for user-centered design principles across all stages of product development
- Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points
- Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement
- Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field
- Partner with Product Owners to align product functionality with user expectations and business objectives
- Create wireframes, prototypes, user flows, and experience recommendations that guide product development
- Validate designs with customers and stakeholders, incorporating feedback through iterative improvements
- Help define product requirements and acceptance criteria with a strong focus on usability and workflow efficiency
- Collaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistency
- Contribute to the evolution of Rev.io's design system and UX best practices
- Ensure new functionality aligns with established patterns while supporting scalability and maintainability
- Utilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaboration
- Explore innovative ways to leverage AI to improve product experiences and internal design processes
Skills
- 4+ years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environment
- Strong understanding of user-centered design principles, usability testing, and customer research methodologies
- Proven experience designing and delivering complex workflows within enterprise software applications
- Ability to translate customer insights into actionable product recommendations and requirements
- Experience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholders
- Excellent communication, facilitation, and presentation skills
- Experience using modern design and prototyping tools, including AI-assisted design workflows
- Experience in telecommunications, managed service providers (MSP), billing, subscription management, or related industries
- Experience working with quote-to-cash, PSA, billing, field service, CRM, or ERP platforms
- Familiarity with component-based front-end frameworks and design systems
- Experience helping shape products in active development, beta programs, or rapidly evolving product environments
- Understanding of accessibility standards and best practices for enterprise software
- Experience working in Agile product development environments
Benefits
- Excellent medical, dental and vision coverage, with rates comparable to larger companies
- Company paid for life and disability insurance
- 401k with generous company match and immediate vesting
- Unlimited PTO
- Monthly tech and fitness reimbursements
- Professional development allowance
Company Overview
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