Note: The job is a remote job and is open to candidates in USA. First Call Claims Solutions is a trusted inbound call center with over 25 years of experience. They are seeking a Temporary Remote Catastrophe Customer Service Representative to provide customer support during natural disasters and severe weather events, ensuring a positive customer experience during challenging times.
Responsibilities
- Deliver positive customer service by providing prompt, accurate, and courteous support
- Demonstrate empathy and professionalism while guiding customers through the claims process
- Accurately collect, document, and update claim details provided by customers
- Follow client-specific handling instructions to identify and resolve customer issues
- Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions
Skills
- 18 years or older
- High school diploma or GED
- Must have a personal cell phone
- Excellent communication skills (written and oral)
- Typing speed of 40+ WPM
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows OS
- Reliable, punctual, and able to self-manage
- Ability to multi-task and thrive under pressure
- Must be authorized to work in the U.S. without sponsorship
Benefits
- Work from home when convenient
Company Overview