Note: The job is a remote job and is open to candidates in USA. T-Mobile USA, Inc. is seeking a high-performing Field Technician to join their Utah Ops team. This role involves supporting the installation, maintenance, and troubleshooting of T-Mobile’s wireless network equipment, providing hands-on experience with 4G LTE and 5G network infrastructure while working closely with senior technicians.
Responsibilities
- Provides technical support within and occasionally outside the immediate team
- Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
- Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested
- Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration
- Provides input on process improvements related to maintenance and repair activities
- Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician
- Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements
Skills
- Bachelor's degree OR equivalent relevant experience required
- Strong verbal and written communication skills
- Self-motivated with the ability to work independently and collaboratively to achieve team and company objectives
- Basic leadership skills with the ability to prioritize and manage multiple tasks effectively
- Strong attention to detail and problem-solving skills, including the ability to apply creative solutions
- Ability to work in dynamic environments with changing priorities and schedules, including day, night, and on-call rotations
- Ability to lift 40–60 lbs. and work outdoors in various weather conditions and at heights
- Operational knowledge of interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC-DC power systems
- Applicant is to meet the minimum DOT medical standards under 49 CFR Part 39
- At least 18 years of age
- Legally authorized to work in the United States
- Acceptable areas of study include Vocational/Technical Training or related field
- 2-4 years wireless experience in field operations and maintenance
- 2-4 years experience wireless telecommunications or related experience
- Strong technical proficiency with Ericsson field equipment
- Basic understanding of LTE/5G networks
- Experience with field work, construction, or outdoor environments
- Prior experience towing trailers or operating work vehicles with attached equipment
- Technical training in electronics, telecommunications, or IT
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Annual bonus or periodic sales incentive or bonus, based on their role
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Company Overview