Note: The job is a remote job and is open to candidates in USA. Nelnet is a diversified and innovative company committed to enriching lives through the power of service. They are seeking an IT Technical Writer who will translate complex technical information into structured documentation for various audiences and support multiple delivery teams while ensuring consistency and quality in AI-generated content.
Responsibilities
- Create, update, and revise required system documentation, user guides, and other necessary documentation for internal and external audiences
- Research system features and functions by interviewing subject matter experts, reviewing AI-generated drafts, and working with early versions of software and data
- Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical
- Work with stakeholders, Product Owners, and other writers to evolve the documentation backlog around the goals and objectives of the documentation strategy, including AI-assisted content workflows and content lifecycle management
- Possess and continually build business acumen including the operational areas and technical systems Nelnet currently uses
- Analyze and identify audience needs and meet or exceed those needs through user-targeted documentation
- Maintain and evolve AI-assisted documentation workflows — including prompt templates, review standards, and content structure — so that documentation is usable by both human readers and AI systems that consume it downstream
- Own the development, execution, and maintenance of a consistent Knowledge Management process for IT Delivery
Skills
- Bachelor's Degree and/or commensurate experience
- 3 to 5 years of experience as a Technical Writer, Business Analyst, Quality Analyst, or detailed working knowledge of several system functions
- Hands-on experience with AI writing or content tools used in a professional setting
- Experience working in a collaborative, team-based development environment
- Basic familiarity with Agile methodologies and software development lifecycle
- Good working knowledge of Microsoft Office
- Working knowledge of GitLab for version control and documentation workflows
- Proficiency in Markdown
- Curious and self-motivated to dig in and fully understand system functionality and business processes
- Strong verbal and written communication skills with the ability to communicate at all levels of the organization
- Strong consensus building, multi-tasking, interpersonal, and analytical skills
- Ability to work with technical and operational teams, as well as clients
- Actively contributes to a collaborative team environment — shares knowledge, supports peers, and communicates openly
- Ability to obtain a security clearance
- Experience with Atlassian products (Confluence, Jira)
- Experience with AI workflows specifically applied to technical writing or content production
- Experience with API documentation or web development
Benefits
- Medical, dental, vision, HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- A robust wellness program
- Hybrid work environment that accommodates both in-office and remote work
- Standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office
- Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected]
Company Overview