Note: The job is a remote job and is open to candidates in USA. Spatial Front, Inc. is a recognized workplace seeking a Technical Writer to support their federal software development program. The role involves developing high-quality documentation and collaborating with various stakeholders to ensure clarity and usability of the materials produced.
Responsibilities
- Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications
- Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications
- Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids
- Create and maintain documentation in Confluence and organize project knowledge repositories
- Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation
- Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines
- Update existing documentation to reflect system enhancements and production releases
- Support user adoption by creating instructional materials and documentation for new features and functionality
Skills
- Bachelor's degree in English, Communications, Technical Writing, Information Systems, or a related field (or equivalent experience)
- Demonstrated experience producing federal project documentation, including release notes, user guides, work aids, training materials, and customer-facing communications
- Experience collaborating directly with federal stakeholders to develop end-user documentation
- Proficiency with Confluence for documentation management is must
- Working knowledge of Jira to track documentation tasks and software releases
- Excellent written, editing, proofreading, and communication skills
- Strong attention to detail and ability to translate technical concepts into clear, concise documentation for business and end users
- In order to meet the clearance requirements for this opportunity, candidates must be a US Citizen or Green Card Holder
- Ability to pass a US Public Trust background investigation for access to the client site and computing systems. You must have lived in the US for the past three (3) years
- All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History
- Experience supporting Agile software development teams
- Experience documenting enterprise or web-based applications
- Familiarity with software release management and production deployment processes
- 3+ years of technical writing experience supporting U.S. Federal Government programs, including: Federal technical documentation, Release notes, User guides, Work aids, End-user communications, Technical editing, Documentation management, and Stakeholder collaboration
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