Note: The job is a remote job and is open to candidates in USA. The Whole Group is redefining consulting in an AI-powered world, focusing on customer and revenue transformation using ServiceNow. They are seeking a Senior Technical Product Manager to lead the implementation of ServiceNow Sales CRM for a large enterprise client, requiring a blend of technical expertise and business acumen.
Responsibilities
- Own both product-level outcomes and individual feature delivery across the Sales CRM workstream — from requirement definition through acceptance, maintaining continuity across the full lifecycle
- Surface insights, raise blockers early, and drive resolution without waiting for direction. Urgency and accountability are the standard, not the exception
- Design solutions and make decisions independently in a complex, fast-moving delivery environment
- Gather and prioritize requirements; translate them into user stories, use cases, and acceptance criteria
- Think holistically: Sales CRM cascades across systems. Account for downstream lead-to-cash dependencies in every design decision
- Balance design capability with business acumen — technical/functional depth is essential; functional execution alone is not sufficient
- Validate out-of-the-box platform behavior before assuming customization is required. Come to design sessions with recommendations, not just questions
- Apply working knowledge of database design, API structures, and table schemas. Schema exploration, quote creation, and happy-path flow validation are expected first actions on any new workstream
- Conduct acceptance testing of functionality delivered by the development team — confirm stories meet defined criteria before progressing to QA or stakeholder review
- Collaborate with engineering to confirm feasibility and maintain story continuity — accurate tracking, clear cross-references, and consistent hygiene across sprints
- Build strong relationships with client stakeholders; maintain composure and credibility in demanding conversations
- Demonstrate delivered functionality back to stakeholders in a clear, structured way — connecting what was built to the requirements they raised and making the solution tangible
- Gather and act on feedback; iterate on designs to address evolving requirements. Validate work before handoff — own your quality
- Bring a point of view. Surface blockers with context: the what, the why, and a recommended path forward
- Document decisions and design rationale proactively. Manage new scope requests formally — assess against timeline and capacity before committing
Skills
- 12+ years of software product management experience
- Proven delivery of Sales CRM and/or CPQ implementations at enterprise scale
- Strong CRM and/or CPQ third-party consulting implementation experience
- Experience joining and contributing to established delivery programs mid-engagement, not just greenfield builds
- Experience managing global Sales products and SaaS vendor relationships
- Demonstrated experience with the ServiceNow platform, including familiarity with its core architecture, data model, and configuration capabilities
- Experience designing AI-enabled solutions on enterprise platforms
- Deep understanding of sales cycles — direct, indirect, renewals, and lead-to-cash end-to-end
- Strong grasp of CPQ cross-system dependencies and downstream impact
- Genuine curiosity about customer needs; track record of building client relationships and delivering customer-centric outcomes
- Strong ownership mindset and urgency; prioritizes high-impact activities and acts without needing to be prompted
- Composure under pressure from demanding stakeholders; strong EQ and conflict management skills
- Exceptional communication and presentation skills, including the ability to demo functionality clearly to non-technical audiences
- Proficient in Agile/Scrum delivery methodologies; adapts quickly to shifting priorities in complex program environments
- Prior experience with ServiceNow Sales CRM and related modules (CPQ, Revenue Management, or Sales Force Automation) strongly preferred; Sales CRM certification a plus
- Bachelor's degree in Computer Science, Engineering, Business, or related field preferred
Benefits
- Direct access to the latest ServiceNow innovations, including Agentic AI and Now Assist capabilities.
- A delivery model built for speed — where your work ships, has visible impact, and is recognized.
- A team that takes quality seriously and gives you the tools and runway to raise it.
- Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.
- The opportunity to build — templates, frameworks, and processes that outlast any single engagement.
Company Overview